Our Client Promise

We pride ourselves on being open and honest with every client. To that end, we set out our commitment to you in our client promise.

As a Capstone Financial client, we promise to work closely with you and your family to make sure you receive excellent financial advice that will help you achieve your financial goals and aspirations. The ongoing advice we offer is an important part of our service, and we’ll continue to give you personalised advice to help you make informed financial decisions about your future.

Delivering first class financial advice, we promise to:
  • Always do what we say we will do and ensure you have clarity in all areas of your financial wellbeing
  • Offer face-to-face review meetings in line with the frequency stated on your client servicing preference form
  • Be available any time during working hours via phone or email to handle any queries you may have
  • Send regular financial communications that are tailored to you and your interests
  • Be your trusted financial advisers over the long term, and work closely with any other professional advisers you have
Through our regular client review meetings, we will:
  • Understand your individual financial circumstances and objective
  • Fully review your financial goals and adapt to any changes
  • Review and, if applicable, rebalance your investment portfolio and fund choices
  • Help you maximise your annual tax allowances
  • Keep you up to date with legislation and Budget changes
  • Help you to review your appetite for investment risk as your circumstances and priorities change, ensuring your investments continue to meet your requirements
  • Take on any feedback you have to ensure we maintain our exceptional standards
Keeping you informed

We will provide you with access to regular communications, selected by you via our client servicing preference form. This ensures that you are kept fully informed of how your investments are being managed and up to date with all the latest economic information, including any key changes that may affect your financial future.

Client communications available to you include:
  • Annual postal valuation report of your investments and online access to your Wealth Account 24 hours a day, via our website.
  • A Market Bulletin sent weekly, providing up-to-date market and economic information
  • Access to the E-briefing Service, providing topical financial related articles via email
  • Tax year-end reminders of the available allowances and tax-saving opportunities
  • An annual Budget Report summarising the chancellor’s announcements
  • The Investor magazine, full of investment news, interviews and opinions
  • Invitations to client events and briefings, tailored to your areas of interest
  • Access to an asset preservation trust – a complimentary service to ensure your death benefits go to the relevant individuals
  • A copy of My Documents, a booklet you can keep that provides a complete overview of your complete assets and contacts

The value of an investment with St. James’s Place will be directly linked to the performance of the funds you select and the value can therefore go down as well as up. You may get back less than you invested.

The levels and bases of taxation and reliefs from taxation can change at any time. The value of any tax relief depends on individual circumstances.

Trusts are not regulated by the Financial Conduct Authority.

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